Terms of use

The service

Furward helps pet grooming shops keep pet profiles, a day schedule, client reminders, boarding stays, staff accounts and reports. A shop owner signs up on our website and confirms their email; the shop then gets a free 14-day trial of the package they chose. No payment is needed to start.

Each shop pays for one package (Starter, Shop or Pro) at the prices on our pricing page, paid monthly or yearly by GCash once the trial ends: you send the amount to our GCash account and enter the reference number, and we confirm it. While we check a payment, your shop stays open for up to 3 days. The package sets how many staff logins the shop can have and whether boarding is included. If the trial or a paid period ends without payment, the shop can’t open its records until it pays; nothing is deleted. Shops that joined during the free pilot keep using Furward free until we tell the owner, at least 30 days before any charge applies, and can stop using Furward before then.

Accounts

• The shop owner decides who gets a staff account and which role it has, and should switch off accounts of staff who leave.
• Keep your password private and do not share accounts. Tell us straight away if you think someone else has signed in as you.
• You are responsible for what is done with your shop’s accounts.

Your data

Your shop’s data belongs to your shop. You choose what to record about your clients and their pets, and you are responsible for having their permission to keep it and to message them. We handle it for you as described in our privacy policy, and only to run Furward for your shop.

What Furward does not do

• It does not take payments. A price you record is for your reference only; it is not an invoice or a receipt and not an accounting record.
• It does not keep medical records and is not a veterinary system. Vaccine dates and behaviour notes are reminders for your staff, not medical advice.
• Pet owners cannot book through Furward; your staff book appointments for them.

SMS reminders

Sending a reminder by hand uses your own phone and its texting plan. Automatic SMS reminders are an optional paid add-on that we switch on per shop by agreement, with the price agreed beforehand. Messages go only to the mobile numbers your shop has recorded, and you should only message clients who expect to hear from you.

Fair use

Do not use Furward to send spam, to store information you have no right to keep, to try to reach another shop’s data, or to disrupt the service.

Availability and changes

We work to keep Furward running and your data safe, but during the pilot it is provided as it is, and it may sometimes be unavailable or change. We will tell shop owners before changes that affect how they work. To the extent the law allows, we are not liable for indirect losses, such as lost business, caused by Furward being unavailable or by mistakes in what was recorded.

Ending your use

You can stop using Furward at any time. Email shimlett.mark.bay@gmail.com and we will switch off your shop’s access and, if you ask, send you a copy of your shop’s data or delete it. We may switch off a shop’s access if these terms are broken, and will contact the owner first unless the problem is urgent.

Law and contact

These terms are governed by the laws of the Philippines. If we change them, we update the date at the top of this page and tell shop owners about important changes. Questions: shimlett.mark.bay@gmail.com.